RETURNS & EXCHANGES

RETURNS POLICY 

Due to the nature of our work, we do not accept returns. Non-returnable items include all sale items, jewellery, custom pieces, gift cards and any other products found on this site. Exchanges are only accepted if an item is faulty or damaged and this is determined on a case to case basis. A faulty item does NOT include items which were purposely damaged or items faulty/damaged from wear/use. In the unlikely event of receiving a damaged item please follow the procedure listed below in regards to faulty items.

FAULTY ITEMS

Every item is carefully inspected before being securely packed with care. In the rare case that you receive a faulty item please contact us within 48 hours of arrival. If this time frame has past we unfortunately can not offer a refund. Please send an email to melthecollection@outlook.com containing photographic evidence of the damaged item and we will get back to you as soon as possible.