SHIPPING & RETURNS
All items are dispatched from Sydney, Australia.
As a small business we appreciate your patience, and we work hard to pack and ship your orders within the quickest timeframe possible. Orders may take up to 3-7 days to be fulfilled. This is because we handcraft most of our pieces once ordered. Once dispatched you will receive confirmation and tracking details via email. Our repurposed designer range is individually handmade to order, and packages can be expected to take between 2-7 business days to be made. All other pieces can be expected to be dispatched within 2-6 business days of ordering. Please refrain from contacting us regarding an order update unless this timeframe has surpassed.
SHIPPING & HANDLING
Domestic
Standard shipping within Australia = $10
Express shipping within Australia = $15
All orders within Australia are sent via Australia Post standard parcel & express post. For estimated delivery timeframes, you can check via the Australia post website – here.
International
International shipping can be calculated at checkout and is dependent on location. All international orders are sent via Australia Post. For estimated delivery timeframes you can check via the Australia post website – here.
Disclaimer:
We are not responsible for any delays, lost parcels, inconveniences, or damages caused by mailer services domestically or internationally. Once an item is dispatched, we are relinquished of all responsibility, and this is transferred onto our couriers. They are responsible for the safe delivery of your parcel and should any issues occur during this process please contact the courier company directly. We are also not responsible for any international customs or fees presented.
RETURNS POLICY
Due to the nature of our work, we do not accept returns. Non-returnable items include all sale items, jewellery, custom pieces, gift cards and any other products found on this site. Exchanges are only accepted if an item is faulty or damaged and this is determined on a case to case basis. A faulty item does NOT include items which were purposely damaged or items faulty/damaged from wear/use. In the unlikely event of receiving a damaged item please follow the procedure listed below in regards to faulty items.
FAULTY ITEMS
Every item is carefully inspected before being securely packed with care. In the rare case that you receive a faulty item please contact us within 48 hours of arrival. If this time frame has past we unfortunately can not offer a refund. Please send an email to melthecollection@outlook.com containing photographic evidence of the damaged item and we will get back to you as soon as possible.